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AIRSPLAT RETURN POLICY - BEST & COMPREHENSIVE IN AIRSOFT INDUSTRY

Industry Premier 15/60+ Day Return Policy
AirSplat is proud to offer as the only Airsoft retailer to offer a comprehensive 15/60+ RETURN policy along with a 24 hour order fulfillment guarantee explained in our Shipping Policy. There is no fine print to read. We have a simple, straight forward, stress free return procedure that enables you to buy with 150% confidence. All competitors offer final sales or limited warranty policies only. AirSplat is the single retailer to offer a full fledge Return Policy. AirSplat strongly believes a satisfied customer will be a return customer. What is the difference? Please read below. Or check out our other 8 Unbeatable Guarantees!
Industry Premier 15/60+ Day Return Policy Details
AirSplat understands occasionally you may wish to return an item to us for a variety of reasons. Our one of a kind 15/60+ return policy allows you the option to return your original item for refund within 15 days of receiving the product without any restocking fees. We have also raised the bar and now give you the flexibility to return any item for replacement or exchange within 60 days hassle free. To make sure you are fully informed, every return option available to you is now listed at the bottom of every item description. Our goal is to provide you with the best service in the business by making sure you are covered against all manufacturer defects. We make sure that any and all return requests are processed within 24 hours (excluding weekends and holidays). Our goal is to honestly evaluate every return and assess it as an individual case. Please reference the chart below to determine the options your order qualifies for. The time period is assessed beginning the day your package is delivered.
Time Period
Industry Premier 15/60+ Day Return Policy Options
0-15 days Refund: Merchandise must be new/unused/or fairly new and in original box

Exchange: Merchandise must be new/unused/or fairly new but defective and in original box

Repair: Merchandise must contain a manufacturer defect that is repairable

Replacement: Merchandise must contain a manufacturer defect that is not repairable
16-60 days Exchange: Merchandise must be new/unused/or fairly new and in original box

Repair: Merchandise must contain a manufacturer defect that is repairable

Replacement: Merchandise must contain a manufacturer defect that is not repairable
61+ days Extended Manufacturer Warranty on Select Items

In addition AirSplat has taken it a step further; we are now working closely with our manufacturers for you to take full advantage of their extended warranties. AirSplat will honor any manufacturer warranty that is longer than 60 days so that you can shop with confidence. You will have the advantage of being able to return any item that has an extended warranty for repair/ replacement of the same item due to any manufacturer defect. This includes warranties of up to 6 months on some of our most popular guns to lifetime warranties on top of the line, name brand accessories. AirSplat is here to provide exemplary service you deserve. Please reference the chart below for the 60+ Extended warranty portion of our policy

Warranty Period Manufacturer or Brand
90 Days AIM Optics & Mounts
6 Months Cyber Gun Rifles and Pistols
1 Year NcStar Accessories; Leapers: Flashlights, Lasers, Bags, Vests and Bipods
2 Years
Leapers Red Dot Scopes and Sights
Lifetime NcStar Optics
Lifetime Accushot, UTG, 5th Gen & Golden Image Series Scopes & Mounts/Rings

Trouble Shooting Guidelines
If you encounter some difficulty with the product, we wish to offer the videos located at the link below as an amazing resource. We find that most issues may be resolved by simple adjustments demonstrated in our collection of videos. Many new users to the sport of Airsoft will find our video bank most useful and educational. We have gone to great lengths to create this educational resource for players and we hope you find it helpful. http://www.airsplat.com/airsoft-gun-troubleshooting.htm
Item Return Guideline
If for any reason you feel a return of the product is the only solution, please contact our Support Department at support@airsplat.com. A RMA (return merchandise authorization) number will be issued. Please email support as soon as an issue arises to initiate our assistance. Expect a response via email within 24 hours or less (excluding weekends and holidays). Please remember that the item packaging is considered part of the item. Please use a separate shipping box to place the items in for return. All returns are processed within 1-3 business days after they arrive at our facility. Please keep in mind transit times to our facility may be 2-7 days.

Item is not what I expected:
If the item received is not what you expected (size, color, style), return it to AirSplat within 60 days and we will promptly exchange it for something else. For a full refund, AirSplat must be notified within 15 days from receipt of the item. To qualify for refund or exchange, the item must be returned in its original condition. If it was sold as a set (elbow and knee pads, battery and charger included) it must be returned as a set. Almost all Airsoft guns will show some sign of use if taken out and played with and will no longer be in original condition. Thus it is important to minimize shooting the gun to maintain the new condition. AirSplat will ship all exchange orders back to you for FREE (Priority Mail or Ground service) in appreciation of your business with us. Please indicate in your email to support@airsplat.com if you wish for a refund or exchange to an alternate model.

Item is not functioning correctly:
If the item received is not functioning properly, we highly recommend reviewing our troubleshooting videos located at this link. http://www.airsplat.com/airsoft-gun-troubleshooting.htm. We have filled our Airsoft University page with many tutorials and 99% of all issues are resolved by the tips you find in these videos. Our customer service representatives are ready to troubleshoot with you as well and they may be reached at 626-539-3900. Items returned to Airsplat with defects will be reviewed by our expert technicians. They will attempt to repair the problem and if that does not resolve the issue, a brand new replacement of the same model will be sent back to you. AirSplat will ship all replacement orders back to you for FREE (Priority Mail or Ground service) in appreciation of your business with us.

Item arrived damaged from transit:
UPS takes great care to handle your packages but there are times when things are damaged in transit. If this occurs, please contact our customer service center at 626-539-3900 and a representative will initiate a UPS Claim immediately. Please do not throw away the shipping box or packing material as UPS may wish to inspect those items. The claim process takes 7-10 business days. A replacement item will be sent as soon as UPS confirms completion of the claim inspection process. AirSplat will ship all replacement items to you FREE in appreciation of your business with us.

Wrong Item Received:
If you received an incorrect item, please email us immediately at support@airsplat.com. Please attach a photo of the item you did receive so that we may help identify the mistake. You may also call us at 626-539-3900 to speak to a representative. Please understand that the same item comes in various packaging at times and thus it may be mistaken for a wrong item. Manufacturers also like to put their own codes and numbering on the boxes which may cause additional confusion. But rest assured that AirSplat is here to fix the error and guarantee the correct product be sent to you. AirSplat ships all correct items back to you with FREE Ground Shipping in appreciation of your business and patience with us.

You do not wish to be without a product - “Cross-Ship” option:
In any of the instances listed above, there may be a period of time where you are without a functioning product. It takes time for the items to ship back to AirSplat and then it takes more time for the item to ship back to you. In order to make sure you are not left without product, you may place a new order for the replacement item by calling 626-539-3900. We will charge you for the order and will ship it UPS Ground for FREE. If you wish to request expedited services, an additional fee may apply. When AirSplat receives the return order, the charge for the original item will be refunded to your credit card. This option ensures the fastest turnaround for any of the replacement options listed above.

Repairs (Out of Warranty or Custom Work)
We are proud to announce that we now provide maintenance services to extend the life of your item and protect your product at all times. AirSplat's knowledgeable technicians offer expert services with a fast turnaround time all at an affordable cost. We will give a comprehensive evaluation and diagnosis before you are charged for any repair. In addition, AirSplat will warranty any repair completed for up to 30 days. Your item was not purchased from AirSplat? No worries, we now extend our services to any airsoft items in the industry. Not only will AirSplat repair the item but we will also send the item back FREE of charge. Below you will find our basic repairs fees if it is determined that a repair can be achieved. Basic repair fees cover any minor repair and tune up that your gun may need. If it is determined by our technician that a major repair is needed AirSplat will contact you with the a diagnosis and approval for repair before any further work is completed. Please contact our Technical Support Department at support@airsplat.com for further inquires or information on how to send your item in for repair.

Gun Type Cost
Spring Rifles $30
Gas Guns $40
Electric Guns $50
Exclusions
Some items sold on our website are excluded from the refund option. The items will show a disclaimer on the bottom explaining their exclusion from the refund option. Typically this applies to entry level spring pistols, some spring rifles, and some entry level electric pistols and rifles. Please take note when buying in this category group and look for the disclaimer. Item will still qualify for 60 day warranty so please buy with confidence!

Scrap Yard items, Jackpot boxes, Junkpot Boxes, Custom Guns and some face wear and boots are excluded from the return policy altogether. These items will not qualify to be returned. Please reference the disclaimer on the item page when buying these items.

Return Policy does not cover:
Disassembly by unauthorized personnel
Unreasonable use or mishandling, introduction of foreign matter to inner or outer components.
Failure to provide proper care, lubricants, or maintenance.
Lack of compliance with instructions from the owners manual.
Removal or cover up of orange tip
Merchandise soaked in water, rusted, corroded, painted, or altered.
Usage of low quality or low grade BB's or reuse of BB's.
AirSplat reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.

How To Ship Back Your Return (RMA) Correctly
Steps Details
A RMA Number
B All Previous E-mail history
C Copy of your sales invoice
D Make sure that the manufacturer box is enclosed in the original shipping box and secured.
E Place the manufacturer box inside a shipping box, original shipping box may be used if in usable condition. Fill with packing paper, seal the box securely with tape, clearly place the shipping label and write RMA number clearly on the outside of the box.

Privacy Policy
Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We use safe, secure technology and other privacy protection programs to keep your personal information secure on AirSplat.com. We are an established member of TRUSTe, the world's leading authority on internet privacy. Full privacy policy
Terms and Conditions
For AirSplat's full full terms & conditions.
Contact Us
info@airsplat.com
General questions regarding products, merchandise and policies

sales@airsplat.com
Questions regarding order status, payment issues, tracking information or billing questions

support@airsplat.com
Technical support with merchandise or to receive return authorization

comments@airsplat.com
Comments or feedback regarding AirSplat products, website and our service

We are confident that you will enjoy the items and services that we provide. We truly appreciate all of our customers and hope that we can provide the best products and services available.

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