AIRSPLAT RETURN POLICY

The Final Airsoft Sale at AirSplat - All Sales FINAL

AIRSPLAT'S FINAL SALE - EVERYTHING MUST GO!

AirSplat is having our FINAL SALE, which means everything must go and all sales are FINAL. No returns on any product unless the item is not functioning properly, the item was damaged during transit, or the wrong item was received. There is also a 5 day manufacturer warranty (you must contact us no later than 5 days from date of receipt of product).

Trouble Shooting Guidelines

If you encounter some difficulty with the product, we wish to offer the videos located at the link below as an amazing resource. We find that most issues may be resolved by simple adjustments demonstrated in our collection of videos. Many new users to the sport of Airsoft will find our video bank most useful and educational. We have gone to great lengths to create this educational resource for players and we hope you find it helpful.http://www.airsplat.com/airsoft-gun-troubleshooting.htm

Item Return Guideline

If for any reason you feel a return of the product is the only solution, please contact our Support Department at support@airsplat.com. A RMA (return merchandise authorization) number will be issued. Please email support as soon as an issue arises to initiate our assistance. Expect a response via email within 24 hours or less (excluding weekends and holidays). Please remember that the item packaging is considered part of the item. Please use a separate shipping box to place the items in for return. All returns are processed within 1-3 business days after they arrive at our facility. Please keep in mind transit times to our facility may be 2-7 days.

Item is not functioning correctly:
If the item received is not functioning properly, we highly recommend reviewing our troubleshooting videos located at this link. http://www.airsplat.com/airsoft-gun-troubleshooting.htm. We have filled our Airsoft University page with many tutorials and 99% of all issues are resolved by the tips you find in these videos. Our customer service representatives are ready to troubleshoot with you as well and they may be reached at 626-539-3900. Items returned to Airsplat with defects will be reviewed by our expert technicians. They will attempt to repair the problem and if that does not resolve the issue, a brand new replacement of the same model will be sent back to you. AirSplat will ship all replacement orders back to you for FREE (Priority Mail or Ground service) in appreciation of your business with us.


Item arrived damaged from transit:

UPS takes great care to handle your packages but there are times when things are damaged in transit. If this occurs, please contact our customer service center at 626-539-3900 and a representative will initiate a UPS Claim immediately. Please do not throw away the shipping box or packing material as UPS may wish to inspect those items. The claim process takes 7-10 business days. A replacement item will be sent as soon as UPS confirms completion of the claim inspection process. AirSplat will ship all replacement items to you FREE in appreciation of your business with us.


Wrong Item Received:

If you received an incorrect item, please email us immediately at support@airsplat.com. Please attach a photo of the item you did receive so that we may help identify the mistake. You may also call us at 626-539-3900 to speak to a representative. Please understand that the same item comes in various packaging at times and thus it may be mistaken for a wrong item. Manufacturers also like to put their own codes and numbering on the boxes which may cause additional confusion. But rest assured that AirSplat is here to fix the error and guarantee the correct product be sent to you. AirSplat ships all correct items back to you with FREE Ground Shipping in appreciation of your business and patience with us.

Repairs (Out of Warranty or Custom Work)

We are proud to announce that we now provide maintenance services to extend the life of your item and protect your product at all times. AirSplat's knowledgeable technicians offer expert services with a fast turnaround time all at an affordable cost. We will give a comprehensive evaluation and diagnosis before you are charged for any repair. In addition, AirSplat will warranty any repair completed for up to 30 days. Your item was not purchased from AirSplat? No worries, we now extend our services to any airsoft items in the industry. Not only will AirSplat repair the item but we will also send the item back FREE of charge. Below you will find our basic repairs fees if it is determined that a repair can be achieved. Basic repair fees cover any minor repair and tune up that your gun may need. If it is determined by our technician that a major repair is needed AirSplat will contact you with the a diagnosis and approval for repair before any further work is completed. Please contact our Technical Support Department at support@airsplat.com for further inquires or information on how to send your item in for repair.

Gun Type
Cost
Spring Rifles $30
Gas Guns $40
Electric Guns $50
Exclusions

Some items sold on our website are excluded from the refund option. The items will show a disclaimer on the bottom explaining their exclusion from the refund option. Typically this applies to entry level spring pistols, some spring rifles, and some entry level electric pistols and rifles. Please take note when buying in this category group and look for the disclaimer. Item will still qualify for 5 day warranty so please buy with confidence!

Scrap Yard items, Jackpot boxes, Junkpot Boxes, Custom Guns and some face wear and boots are excluded from the return policy altogether. These items will not qualify to be returned. Please reference the disclaimer on the item page when buying these items. 

Return Policy does not cover:
Certain promotions, including but not limited to, Clearance and Final Sale items
Disassembly by unauthorized personnel 
Unreasonable use or mishandling, introduction of foreign matter to inner or outer components
Failure to provide proper care, lubricants, or maintenance
Lack of compliance with instructions from the owners manual
Removal or cover up of orange tip 
Merchandise soaked in water, rusted, corroded, painted, or altered
Usage of low quality or low grade BB's or reuse of BB's
AirSplat reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use

How To Ship Back Your Return (RMA) Correctly

Some items sold on our website are excluded from the refund option. The items will show a disclaimer on the bottom explaining their exclusion from the refund option. Typically this applies to entry level spring pistols, some spring rifles, and some entry level electric pistols and rifles. Please take note when buying in this category group and look for the disclaimer. Item will still qualify for 5 day warranty so please buy with confidence!

Scrap Yard items, Jackpot boxes, Junkpot Boxes, Custom Guns and some face wear and boots are excluded from the return policy altogether. These items will not qualify to be returned. Please reference the disclaimer on the item page when buying these items. 

Return Policy does not cover: 
Certain promotions, including but not limited to, Clearance and Final Sale items
Disassembly by unauthorized personnel 
Unreasonable use or mishandling, introduction of foreign matter to inner or outer components
Failure to provide proper care, lubricants, or maintenance
Lack of compliance with instructions from the owners manual
Removal or cover up of orange tip 
Merchandise soaked in water, rusted, corroded, painted, or altered
Usage of low quality or low grade BB's or reuse of BB's
AirSplat reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use

Steps
Details
A RMA Number
B All Previous E-Mail history
C Copy of your sales invoice
D Make sure that the manufacturer box is enclosed in the original shipping box and secured.
E Place the manufacturer box inside a shipping box, original shipping box may be used if in usable condition. Fill with packing paper, seal the box securely with tape, clearly place the shipping label and write RMA number clearly on the outside of the box.
Privacy Policy

Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We use safe, secure technology and other privacy protection programs to keep your personal information secure on AirSplat.com. We are an established member of TRUSTe, the world's leading authority on internet privacy. Full privacy policy

Terms and Conditions

For AirSplat's full full terms & conditions.

Contact Us

info@airsplat.com
General questions regarding products, merchandise and policies

sales@airsplat.com
Questions regarding order status, payment issues, tracking information or billing questions

support@airsplat.com
Technical support with merchandise or to receive return authorization

comments@airsplat.com
Comments or feedback regarding AirSplat products, website and our service

We are confident that you will enjoy the items and services that we provide. We truly appreciate all of our customers and hope that we can provide the best products and services available.


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