If you have questions or concerns regarding this policy, you should first contact firstname.lastname@example.org or call (626) 539-3900. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
We respect our customer’s right to privacy. No Information given to us on this web site will be sold. All personal information, such as your name, postal/email address, payment information (i.e. credit card information etc), is private and confidential. Accordingly, the personal information which you provide is stored in a secure location. In addition, all online orders (credit card info, etc) are additionally protected by being encrypted.
Personal information will NOT be released to third parties except to further the purpose for which you provided the information (such as processing of credit card charges), for operational purposes, or unless required by law or is pertinent to judicial or government investigations or proceedings. There are no other circumstances under which we sell personal information to third parties.
Furthermore, our web site tracks information about the visits to our web site. For example, we compile statistics to show the daily number of visitors to our site, the daily requests for particular files, what countries those request came from, etc. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, however, these statistics contain NO personal information and cannot be used to gather such information.
The Ways we Use Information
AirSplat does not sell or rent personal information about you, our customer, with other people or nonaffiliated organizations who are not service providers.
We use the information provided by you when placing an order only to complete that order, to fulfill your request for more information, or to provide online advertisements tailored to your interests. This includes your personal information, or information provided about someone else (for example, a friend's shipping address). We also use your return email address to answer the email we receive. Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our web site does utilize cookies and cookies are set by third parties in order to track our network ads performance. We use technologies such as cookies to provide you with enhanced online display advertising tailored to your interests. To opt out of this advertising provided by AirSplat, click here . Cookies do recognize the number of visitors, but not the names, addresses or other information about our visitors that would identify the particular visitors to our sites. This information is used for internal purposes by AirSplat and staff. See additional information in “Business Partners” below. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site but your ability to use some areas of our site will be limited. You will still be able to complete an order; however, you will not have access to features such as wish lists.
Cookies are not tied to personally identifiable information.
Technologies such as cookies are set by third parties in order to track our network ads performance. It does recognize the number of visitors, but not the names, addresses or other information about our visitors that would identify the particular visitors to our sites. This information is used for internal purposes by AirSplat and our staff and is not tied to personally identifiable information. Furthermore, we use a third party tracking service that uses log files to track non-personally identifiable information about visitors to our site in the aggregate. For example, we compile statistics from our tracking service to show the daily number of visitors to our site, the daily requests for particular files, what countries those request came from, etc. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, however, these statistics contain NO personal information and cannot be used to gather such information.
AirSplat may also work with third party marketing partners to provide you with personalized advertising tailored to your interests. To learn more about advertising personalized to your interests by third parties, or to opt out, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
We use other third parties to provide a credit card transaction service on our site. We will share billing information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose including marketing.
Our Commitment to Data Security
In order to prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order form, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at email@example.com
Communications from AirSplat
Once your account has been registered, you will receive a confirmation email confirming the account you have created.
When an order is placed, you will receive a confirmation email usually with the subject "Thank you for placing order #[Order Number]". An additional email will be sent when the order ships with the subject heading "Order #[Order Number] has shipped".
If your order, in part or whole, does not ship, you will be sent an email notification with status of the item and ETA.
On rare cases when an item has been discontinued, we may contact you to notify you of the status of the item either by email or phone.
You may not unsubscribe (opt-out) from any of the communications from the site as they are all critical service updates or confirmation emails related to the transaction that you initiated. We do not send newsletters or promotional communications in any form (email or postal mail).
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect and maintain. Simply go to the Account Info section of the site to access and edit your account information. If you wish to delete your information or have a problem accessing your account please contact firstname.lastname@example.org, or call (626) 539-3900. Leave your name and number so we can call you back to verify your identity and correct or delete your personally identifiable information.
For our customers security we do NOT allow online orders that were placed to be changed by adding or deleting items from it after an order has been placed and processed (of course before you place your order you can modify or change the contents of your shopping cart). In order to add or delete items you will need to cancel the order within 24 hours after being placed on line and create a new order. After that your order will be processed.
See our Online Billing Policy. If you don't know your order number and want to cancel it, you must provide us with your name and a phone number we can reach you. You may call us at the above phone number or email us. We will then call you and ask some personal information about the order to verify and correct it. At that point we will delete your order and you may then enter a new one if you wish.
In order to protect your privacy and security, we will also take reasonable steps to ascertain your identity before granting access and making corrections.
You may contact us regarding any privacy related issues at: (626) 539-3900