Privacy Policy


COMPANY PRIVACY POLICY

If you have questions or concerns regarding this policy, you should contact comments@airsplat.com or call (626) 539-3900.


We respect our customer’s right to privacy. No Information given to us on this web site will be sold. All personal information, such as your name, postal/email address, payment information (i.e. credit card information etc), is private and confidential. Accordingly, the personal information which you provide is stored in a secure location. In addition, all online orders (credit card info, etc) are additionally protected by being encrypted.


Personal information will NOT be released to third parties except to further the purpose for which you provided the information (such as processing of credit card charges), for operational purposes, or unless required by law or is pertinent to judicial or government investigations or proceedings. There are no other circumstances under which we sell personal information to third parties.


Furthermore, our web site tracks information about the visits to our web site. For example, we compile statistics to show the daily number of visitors to our site, the daily requests for particular files, what countries those request came from, etc. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, however, these statistics contain NO personal information and cannot be used to gather such information.


The Ways we Use Information

AirSplat does not sell or rent personal information about you, our customer, with other people or nonaffiliated organizations who are not service providers.
We use the information provided by you when placing an order only to complete that order, to fulfill your request for more information, or to provide online advertisements tailored to your interests. This includes your personal information, or information provided about someone else (for example, a friend's shipping address). We also use your return email address to answer the email we receive. Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. As with most Web sites, we use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Our web site does utilize cookies and cookies are set by third parties in order to track our network ads performance. We use technologies such as cookies to provide you with enhanced online display advertising tailored to your interests. To opt out of this advertising provided by AirSplat, click here . Cookies do recognize the number of visitors, but not the names, addresses or other information about our visitors that would identify the particular visitors to our sites. This information is used for internal purposes by AirSplat and staff. See additional information in “Business Partners” below. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site but your ability to use some areas of our site will be limited. You will still be able to complete an order; however, you will not have access to features such as wish lists.

Cookies are not tied to personally identifiable information.


Business Partners

Technologies such as cookies are set by third parties in order to track our network ads performance. It does recognize the number of visitors, but not the names, addresses or other information about our visitors that would identify the particular visitors to our sites. This information is used for internal purposes by AirSplat and our staff and is not tied to personally identifiable information. Furthermore, we use a third party tracking service that uses log files to track non-personally identifiable information about visitors to our site in the aggregate. For example, we compile statistics from our tracking service to show the daily number of visitors to our site, the daily requests for particular files, what countries those request came from, etc. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, however, these statistics contain NO personal information and cannot be used to gather such information.

We allow a third party called BizRate to conduct surveys upon completion of your order. You have the choice whether or not to participate in the customer satisfaction survey. If you choose to participate, you will be on Bizrate’s Web site and will be governed by their privacy policy.

AirSplat may also work with third party marketing partners to provide you with personalized advertising tailored to your interests. To learn more about advertising personalized to your interests by third parties, or to opt out, visit the Network Advertising Initiative at www.networkadvertising.org/choices.


Service Providers

We use other third parties to provide a credit card transaction service on our site. We will share billing information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose including marketing.


Our Commitment to Data Security

In order to prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order form, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at comments@airsplat.com


Communications from AirSplat

Once your account has been registered, you will receive a confirmation email confirming the account you have created.
When an order is placed, you will receive a confirmation email usually with the subject "Thank you for placing order #[Order Number]". An additional email will be sent when the order ships with the subject heading "Order #[Order Number] has shipped".
If your order, in part or whole, does not ship, you will be sent an email notification with status of the item and ETA.
On rare cases when an item has been discontinued, we may contact you to notify you of the status of the item either by email or phone.


CHOICE/OPT-OUT

You may not unsubscribe (opt-out) from any of the communications from the site as they are all critical service updates or confirmation emails related to the transaction that you initiated. We do not send newsletters or promotional communications in any form (email or postal mail).


How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect and maintain. Simply go to the Account Info section of the site to access and edit your account information. If you wish to delete your information or have a problem accessing your account please contact info@airsplat.com, or call (626) 539-3900. Leave your name and number so we can call you back to verify your identity and correct or delete your personally identifiable information.
For our customers security we do NOT allow online orders that were placed to be changed by adding or deleting items from it after an order has been placed and processed (of course before you place your order you can modify or change the contents of your shopping cart). In order to add or delete items you will need to cancel the order within 24 hours after being placed on line and create a new order. After that your order will be processed.
See our Online Billing Policy. If you don't know your order number and want to cancel it, you must provide us with your name and a phone number we can reach you. You may call us at the above phone number or email us. We will then call you and ask some personal information about the order to verify and correct it. At that point we will delete your order and you may then enter a new one if you wish.
In order to protect your privacy and security, we will also take reasonable steps to ascertain your identity before granting access and making corrections.


Changes to this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

You may contact us regarding any privacy related issues at: (626) 539-3900

AirSplat 8 Unbeatable Guarantees
Customer Testimonials
I enjoy your selections and very happy with my first purchase
Bizrate
Had almost everything I was looking for to update my arsenal!
Michael W. - Shopper Approved
My experience so far has been 110% very impressed!
Timothy H. - Shopper Approved
Awesome products and the best prices, will always order from AirSplat!
Ethan S. - Shopper Approved
Easy to find what I need. Even found a manual for a old airsoft pistol I have!
Scott R. - Shopper Approved
I have gone to them at least a dozen times both for personal purchases, gifts, or for planning events. Their prices are exceptional, and their selection is unmatched. I recommend to all my friends.
Daniel B.
Awesome company, shipped promptly and safely. Overall good service.
Chad H.
I have gone to them at least a dozen times both for personal purchases, gifts, or for planning events. Their prices are exceptional, and their selection is unmatched. I recommend to all my friends.
John H.
I recently joined AirSplat's Elite program and I am not disappointed. I bought an M4 that was on sale from the Guns of Grand Theft Auto and I got 30% off! Not only that, their customer service was extremely helpful!
Amanda L.
I had a great experience at airsplat, I would recommend this to all airsofters and paintballs. they have great customer service, great deals, also great monthly sales.
Steven L.
Gotta hand it to AirSplat Seattle, they have really helped out the airsoft community up here in a big way. Looking forward to helping out with events and flying your banner at battles!
Charlie P.
This message is for Airsplat customer service rep who helped me out with my RMA for my son. You were so helpful and I will definitely be coming back to you for business!
Rachel W.
AirSplat is awesome. Great service at their Los Angeles store. Way better than other retailers in the area as they greet you, talk to you and help you out right away. No customer numbers, no cold shoulders, no elitism. AirSplat you have my business.
Jerome L.
I was curious about AirSplat's Elite Membership, so I called their store to inquire. The rep was extremely helpful and set me up with an account. So far we have been coming back to AirSplat for our extra 10% off and free shipping deal. I really have not seen any other loyalty type programs with airsoft companies. This one trumps them all!
Petyr L.
AirSplat knows whats up. Airsoft guns for cheap and sales all the time. More airsoft = more players out there in the community! You have my support!
Derek L.
I drove out to AirSplat's LA store and was treated like royalty. I told them I drove from Nevada to see the store and they hooked me up with an AirSplat T-Shirt and Hat!
Michael W.
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