AIRSPLAT POLICIES
Shipping and Billing Policy:
- All orders are GUARANTEED to ship within 24 hours (except weekends and holidays). Orders placed before 10AM PST will be shipped same day.
- Shipping charges are quoted directly from UPS live
plus a $3.50 fee for handling. Shipping can be calculated online
through our basket simply by selecting items and using our Shipping
Calculator located on the View Cart page.
-
UPS Ground Delivery
Schedule (Business Days)
- The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. This time is usually less than 24 hours, unless on a holiday or weekend. Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping schedule above. Please take into account the date of shipment does not count as a shipping day. For examples, please refer below.
- A confirmation e-mail with a tracking number is sent when
package has been shipped. Current shipment status can be checked
with UPS at (800) PICK-UPS or at www.ups.com.
Tracking information is available 24 hours after package has left warehouse.
- We accept Master Card and Visa through our 128 bit
Secure Socket Layer (SSL).
- We also accept money orders and personal checks
(payments by check or money order will require 7 days to clear).
For orders with payment by check or money order, please
proceed through the ordering process until a credit card
is required. Please have this page printed out and e-mail us for
a mailing address. Or if you are paying through PayPal, please also
follow the instructions above and send payment to us at sales@airsplat.com
with the order details included in the comment section of your payment.
- We ask that all customers shipping to an address other than the billing address notify their credit card company of the alternate shipping address. This is becoming standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the internet and would like to give them an alternate shipping address. (Doing this will speed up the order process) When our Fraud Prevention Department checks an order and the shipping address is not listed with your credit card provider, the order will be automatically shipped to the billing address.
- Warehouse Pick Up Service is available at our warehouse in Arcadia 91006 (Near LA). Please call in advance to speak with a customer service representative to place your order over the phone. They may be reached at 626-357-5700. Please be sure to state this order is for WAREHOUSE PICK UP! You may schedule a time for pick with the representative anytime Monday - Friday 10AM to 4PM. Directions will be provided at the time a schedule is confirmed. A handling fee is still applicable. PLEASE DO NOT ARRIVE AT WAREHOUSE WITHOUT HAVING PLACED AN ORDER OR SCHEDULED A TIME, without this we may not be able to help you. Thank you for your interest.
- Orders exempt from shipment guarantees are orders with
errors or changes, wrong address, out of stock items, non-credit-card
orders, holidays, promotional sales orders, or international orders.
All other orders are guaranteed.
- For your protection, we will only ship to verified billing addresses! NO EXCEPTIONS
- Purchasers must be 18 or over, or purchasing with parental consent.
- We do not ship C.O.D.
& UPS does not ship to PO Box. Orders that are PO Boxes will have a post card sent to them by UPS asking them for a delivery address or they will be shipped USPS.
- We track all IP addresses and report fraudulent activity.
Please keep in mind, credit card fraud is a Federal Offense
- We DO take International Orders. Please
follow directions listed in International Orders.
Return Policy - You must fill out a RMA form before returning merchandise
- RETURN FOR REFUND: To qualify for a refund, request for return instructions must be made within 3 days of delivery of your original order. Contact support@airsplat.com
via e-mail or log in to complete RMA process prior to returning products. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. All returns are subject to a 15% restocking fee. Returned items will be inspected and issued partial refund less the restocking fee if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from AirSplat.com is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within four weeks from shipping your return to AirSplat.com. This includes conservative estimates of the time required for the return shipping time, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.
- RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Contact support@airsplat.com via e-mail or login online and complete RMA process immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. AirSplat is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.
Order Cancellation -
- If you wish to cancel an order you just placed, please email our order processing department at sales@airsplat.com. In the subject line of the email, please use the following text:
CANCEL ORDER SO# ______ and include your order number.
It is very important to follow this format to help ensure the proper cancellation of your order. Because AirSplat works very quickly to ship out all orders within a 24 hour turnaround time, we do not guarantee your order will be cancelled prior to it being processed and shipped.
Privacy Policy -
- Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We use safe, secure technology and other privacy protection programs to keep your personal information secure on AirSplat.com. We are a established member of TRUSTe, the world's leading authority on internet privacy. Full privacy policy.
Terms and Conditions -
Warranty Information
-
- All items, unless specifically stated, are sold with a 30 day
warranty covering manufacturer defects. Shipping will be the
responsibility of the customer, we will provide the parts and labor.
Further instructions regarding warranty work will be provided after
the RMA form is completed and emailed to support@airsplat.com.
- Warranty does not cover misuse or abuse! If we receive
an item that has been misused or abused, we will discard
or return it. Warranty also does not cover items without
blaze orange tips. Items which do not have a blaze orange tip will
be discarded immediately! Do not fill out an RMA form if
your merchandise has been abused, misused, or missing a blaze-orange
tip.
- Before returning any item, you must email us with the
RMA information requested below and submit the form to our Technical
Support Department (support@airsplat.com) for
a Return Merchandise Authorization (RMA) number. No returns, of
any type, will be accepted without a RMA number on the exterior
of the box.
- You will receive your RMA number via e-mail when your RMA request
is approved. Please send the merchandise to our Technical Support
Department along with a note stating your name, address, problem
with merchandise, and a check or money order for $9.95 (return shipping).
You must have your RMA number next to your mailing address on the
exterior of the package. If your RMA Number is not on the outside
of the box, your package will be refused.
- Your merchandise must be returned with return shipping
prepaid ($9.95).
Warranty
does not cover:
- Disassembly by unauthorized personnel
- Unreasonable use or mishandling, introduction of foreign
matter to inner or outer components.
- Failure to provide proper care, lubricants, or maintenance.
- Lack of compliance with instructions from the owners manual.
- Removal or cover up of orange tip
- Merchandise soaked in water, rusted, corroded, painted, or
altered.
- Usage of low quality or low grade BB's or reuse of BB's.
- AirSplat.com reserves the right to determine what constitutes
as unreasonable or excessive wear and tear or use.
Contact Us:
- General Information Department - (info@airsplat.com) For general
questions regarding products and merchandise
- Order Processing Department - (sales@airsplat.com) For
questions regarding orders already placed: such as tracking
information, billing information, etc.
- Technical Support Department - (support@airsplat.com) For
help with merchandise already delivered
- Feedback Department - (comments@airsplat.com) For
comments or feedback regarding AirSplat
Delivery Time
Calculation and Example:
Order was placed on Saturday. Monday is first business day, order is processed, printed, pulled, packed, and shipped. Order leaves warehouse, this is end of processing time. In transit time is calculated above by UPS schedule. Original shipment date, Monday, is date of original shipment or Day 0. To elaborate, if package was shipped with Overnight shipping or 1 (Next) Day Air, it would arrive on Tuesday, which is 1 day of transit. Wednesday would be Day 2. Or if package was ordered with 2nd Day Air, package would arrive today. Day 3 would be Thursday, if package was ordered with 3 day Select, it would arrive today. The Fourth Day would be Friday or be 4 days in transit. The following Monday, if you package in transit time is 5 days would be the 5th in transit day. UPS unfortunately is not open during the weekends except for weekend deliveries. Weekend delivery is available for an additional $20 fee that UPS charges and is only an option for Next Day Air (1 Day Air) or 2nd Day Air. |
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