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(626) 357-5700
M-F 9AM-4PM PST
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Shipping and Billing Policy:
- All orders are GUARANTEED to ship within 24 hours (except weekends and holidays). Orders placed before 10AM PST will be shipped same day.
- Shipping charges are quoted directly from UPS live
plus a $2.50 fee for handling. Shipping can be calculated online
through our basket simply by selecting items and using our Shipping
Calculator located on the View Cart page.
-
UPS Ground Delivery
Schedule (Business Days)
- Credit cards are not charged until package has been shipped.
- A confirmation e-mail with a tracking number is sent when
package has been shipped. Current shipment status can be checked
with UPS at (800) PICK-UPS or at www.ups.com.
Tracking information is available 24 hours after package has shipped.
- We accept Master Card and Visa through our 128 bit
Secure Socket Layer (SSL).
- We also accept money orders and personal checks
(payments by check or money order will require 7 days to clear).
For orders with payment by check or money order, please
proceed through the ordering process until a credit card
is required. Please have this page printed out and e-mail us for
a mailing address. Or if you are paying through PayPal, please also
follow the instructions above and send payment to us at info@airsplat.com
with the order details included in the comment section of your payment.
- Warehouse Pick Up Service is available at our
warehouse in S. El Monte (Near LA). Please place your order online
and then schedule a pick up with us by email at sales@airsplat.com.
Please be sure to include your order number, as well as a date and
time. Pick up's can be scheduled Monday through Friday 9AM to 5PM.
We will email you directions and instructions for pick up. A $2.50
handling fee still applicable.
- Orders exempt from shipment guarantees are orders with
errors or changes, wrong address, out of stock items, non-credit-card
orders, holidays, promotional sales orders, or international orders.
All other orders are guaranteed.
- We will only ship to billing addresses! NO EXCEPTIONS!
Orders with non-matching billing addresses
will not be processed.
- Purchasers must be 18 or over, or purchasing with parental consent.
- We do not ship C.O.D.
- We track all IP addresses and report fraudulent activity.
Please keep in mind, credit card fraud is a Federal Offense
- We DO take International Orders. Please
follow directions listed in International Orders.
Return Policy - You must fill out a RMA form before returning merchandise
- Returns can be made within 3 days of delivery.
You must contact AirSplat.com via e-mail prior to returning products.
NO EXCEPTIONS! Products must be in UNUSED,
WORKING condition. All returns are subject to a 15%
restocking charge. Shipping and handling to/from AirSplat.com
cannot be refunded. A copy of your invoice or packaging slip must
accompany all returns. All products come with a 30 day warranty
which ONLY covers manufacturer defects.
Order Cancellation -
- If you wish to cancel an order you just placed, please email our order processing department at sales@airsplat.com. In the subject line of the email, please use the following text:
CANCEL ORDER SO# ______ and include your order number.
It is very important to follow this format to help ensure the proper cancellation of your order. Because AirSplat works very quickly to ship out all orders within a 24 hour turnaround time, we do not guarantee your order will be cancelled prior to it being processed and shipped.
Privacy Policy -
- Your privacy is very important to us. We do not sell or rent
your personal information to third parties for their marketing
purposes. We use safe, secure technology and other privacy
protection programs to keep your personal information secure on
AirSplat.com. We are a established member of TRUSTe, the world's leading authority on internet privacy. Full privacy policy.
Warranty Information
-
- All items, unless specifically stated, are sold with a 30 day
warranty covering manufacturer defects. Shipping will be the
responsibility of the customer, we will provide the parts and labor.
Further instructions regarding warranty work will be provided after
the RMA form is completed and emailed to support@airsplat.com.
- Warranty does not cover misuse or abuse! If we receive
an item that has been misused or abused, we will discard
or return it. Warranty also does not cover items without
blaze orange tips. Items which do not have a blaze orange tip will
be discarded immediately! Do not fill out an RMA form if
your merchandise has been abused, misused, or missing a blaze-orange
tip.
- Before returning any item, you must email us with the
RMA information requested below and submit the form to our Technical
Support Department (support@airsplat.com) for
a Return Merchandise Authorization (RMA) number. No returns, of
any type, will be accepted without a RMA number on the exterior
of the box.
- You will receive your RMA number via e-mail when your RMA request
is approved. Please send the merchandise to our Technical Support
Department along with a note stating your name, address, problem
with merchandise, and a check or money order for $9.95 (return shipping).
You must have your RMA number next to your mailing address on the
exterior of the package. If your RMA Number is not on the outside
of the box, your package will be refused.
- Your merchandise must be returned with return shipping
prepaid ($9.95).
Warranty
does not cover:
- Disassembly by unauthorized personnel
- Unreasonable use or mishandling, introduction of foreign
matter to inner or outer components.
- Failure to provide proper care, lubricants, or maintenance.
- Lack of compliance with instructions from the owners manual.
- Removal or cover up of orange tip
- Merchandise soaked in water, rusted, corroded, painted, or
altered.
- Usage of low quality or low grade BB's or reuse of BB's.
- AirSplat.com reserves the right to determine what constitutes
as unreasonable or excessive wear and tear or use.
Contact Us:
- General Information Department - (info@airsplat.com) For general
questions regarding products and merchandise
- Order Processing Department - (sales@airsplat.com) For
questions regarding orders already placed: such as tracking
information, billing information, etc.
- Technical Support Department - (support@airsplat.com) For
help with merchandise already delivered
- Feedback Department - (comments@airsplat.com) For
comments or feedback regarding AirSplat
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