AIRSPLAT SHIPPING POLICY


Orders are processed between 8AM - 5PM PST Monday through Friday. See our Return Policy for information on AirSplat's return policy.

Shipping and Billing Policy:

    • Free Shipping Promotion: To help save you money, we offer free UPS SurePost shipping for orders over $149 (with the use of coupon code ILUVAS). The free shipping promotion is only good for UPS SurePost shipping to the 48 contiguous states and has a weight limit for packages up to 50 lbs.
    • **Some orders requiring special care and may take an additional day to process. These orders are as follows:
      - Out of stock item orders
      - Orders for pre-order items
      - International orders, wholesale orders, or mail orders
      - High $ amount orders that require verification with financial institution
      - Orders requiring changes such as shipping method correction, item correction, address correction, etc.
       
    • Our shipping charges are calculated live from UPS. This fee is paid directly to UPS. Shipping may be calculated online through our shopping cart by selecting items and using our Shipping Calculator located on the View Cart page.
       
    • Total delivery time for your order is a two-part process

      - Part 1 is Processing Time: This is the time it takes from when you submit your order to when it will leave AirSplat’s warehouse.
      - Part 2 is UPS In Transit Time: This time is determined by UPS and is the time it takes the package to leave AirSplat and arrive at your door step. This time takes anywhere from 1-7 Business Days depending on the delivery address and shipping method selected. AirSplat offers Standard Overnight, 2-Day, Express Saver (3-Day), and standard Ground shipping methods. UPS delivers to residential addresses Tuesday-Saturday and to commercial addresses Monday-Friday. To view a map of corresponding transit time with UPS SurePost, please refer to the map and link below.
    • Delivery Time Calculation and Example:
      Order is placed on Saturday. Monday will be the next business day. The order will be processed and picked up from AirSplat by UPS on Monday and it will leave the AirSplat facility. This is the end of processing time. In transit time is detailed below:
      - Next Day Air shipping method – package will deliver Tuesday
      - 2nd Day shipping method – package will deliver Wednesday
      - 3-Day Select shipping method  package will deliver Thursday
      - UPS Ground shipping method – package will deliver in 1-5 business days depending on your zone (please reference map above)
                     - Pink Zone – package will deliver Tuesday
                     - Blue Zone – package will deliver Wednesday
                     - Orange Zone – package will deliver Thursday
                     - Green Zone – package will deliver Friday
                     - Purple Zone – package will deliver following Monday
                     - Grey Zone – package will deliver following Tuesaday
       
    • UPS SurePost – Delivery time is typically one day slower than UPS Ground. This service combines the reliability of UPS Ground with final delivery typically provided by the U.S. Postal Service (which means the final transit time may vary).
       
    • A confirmation e-mail with a tracking will be sent once the package has been shipped. Current shipment status may be checked with UPS at 1-800-742-5877 or at www.ups.com. Tracking information is available with UPS 24 hours after package has left The AirSplat warehouse.
       
    • We accept Master Card, Visa,  PayPal, & Amazon Payment through our 256 bit Secure Socket Layer (SSL).
       
    • We also accept money orders and personal checks. Payments by check or money order will require 7 days to process and clear. Unfortunately, orders using checks or money orders as payment will not be shipped until the payment clears with the bank, no exceptions. For orders with payment by check or money order, please proceed through the ordering process until a credit card is required. Please print out this page and mail it in along with your check or money order.  For mailing address, please email sales@airsplat.com.
       
    • Canada: AirSplat is happy to announce we ship to Canada by placing order on our website. You are welcome to use your Canadian Visa / Mastercard or Paypal to complete the purchase. International Money Order made in US Dollars is also accepted, please refer to international order page. All orders will be shipped UPS SurePost or UPS Ground depending on which method will get your shipment to you most efficiently. Should you choose to use a form of payment other then your Canadian Visa / MasterCard or PayPal, please refer to our international order page. As an added service, we will TEST ALL GUNS before shipping to ensure that you are receiving a functional gun. This is a FREE SERVICE we offer to all Canadian orders to ensure satisfaction! Please only select items for guns between 366-500 FPS. All items not within this FPS could potentially be seized by Canadian Customs. For more information, visit our Airsoft Canada page.

    • UPS does not ship to PO Box addresses. Orders that have PO Box shipping addresses will be contacted by a AirSplat representative.  If AirSplat is unable to reach the customer, the order will be shipped USPS.
       
    • AirSplat does not ship C.O.D.
       
    • For your protection, AirSplat only ships to verified billing addresses. Orders shipping to an address other than the verified billing address will have all addresses automatically screened for fraud and are subject to automatic cancellation if fraud is suspected.
       
    • Purchasers must be 18 or over, or purchasing with parental consent.
       
  • We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense

Order Cancellation

  • If you wish to cancel an order you just placed, please email our order processing department at sales@airsplat.com. In the SUBJECT LINE of the email, please use the following text:
    CANCEL ORDER SO# ______ and include your order number.
    It is very important to follow this format to help ensure the proper cancellation of your order. Because AirSplat works very quickly to ship out all orders, we do not guarantee your order will be cancelled prior to it being processed and shipped.
     

Delayed Orders

  • Has your order been delayed? Learn the reasons why your order may be delayed here

Contact Us

  • General Information Department - (info@airsplat.com) For general questions regarding products and merchandise
  • Order Processing Department - (sales@airsplat.com) For questions regarding orders already placed: such as tracking information, billing information, etc.
  • Technical Support Department - (support@airsplat.com) For help with merchandise already delivered.
  • Feedback Department - (comments@airsplat.com) For comments or feedback regarding AirSplat
     

Privacy Policy

  • Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We use safe, secure technology and other privacy protection programs to keep your personal information secure on AirSplat.com. We are an established member of TRUSTe, the world's leading authority on internet privacy. Full privacy policy.
     

Terms and Conditions

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