AIRSPLAT SHIPPING POLICY - THE FASTEST IN AIRSOFT


AirSplat.com is proud to be the only Airsoft retailer to process your order in 24 hours or less as 1 of our 8 Unbeatable Guarantees! This means that when you buy from us, you are guaranteed to get it faster! Orders are processed between 8AM - 5PM PST Monday through Friday. Orders placed before 11AM PST (2PM EST) will be processed and shipped out the very same day (excluding weekends and holidays). If you are looking for our Best in Airsoft Return Policy.

Shipping and Billing Policy:

    • All orders are GUARANTEED to ship within 24 hours (except weekends and holidays). Orders placed before 11AM PST will be shipped the very same day.

    • Free Shipping Promotion: To help save you money, we offer free UPS Ground shipping for orders over $119 (with the use of coupon code ILUVAS). This covers the entire shipping/freight charge portion. A nominal handling, fuel surcharge, and insurance fee of $3.99 will still apply. The free shipping promotion is only good for UPS Ground shipping to the 48 contiguous states and has a weight limit for packages up to 50lbs.

    • Some orders requiring special care are not guaranteed to process within 24 hours. These orders are as follows:
      - PO Box Orders
      - Out of stock item orders
      - Orders shipping to an alternate address
      - Mail orders, wholesale orders, or International orders
      - Large $ amount orders that require verification with cc company
      - Orders requiring changes such as shipping method correction, item correction, address correction, etc.

    • Our shipping charges are calculated live from UPS. This fee is paid directly to UPS. Shipping may be calculated online through our shopping cart by selecting items and using our Shipping Calculator located on the View Cart page.

    • Total delivery time for your order is a two part process

      - Part 1 is Processing Time: This is the time it takes from when you submit your order to when it will leave AirSplat’s warehouse. AirSplat is the only Airsoft retailer to guarantee this time to be 24 hours or less (excluding weekends and holidays)
      - Part 2 is UPS In Transit Time: This time is determined by UPS and is the time it takes the package to leave AirSplat and arrive at your door step. This time takes anywhere from 1-5 Business Days depending on the delivery address and shipping method selected. AirSplat offers Next Day, 2 Day Air, 3 Day Select and standard Ground shipping methods. To view a map of corresponding shipping times with UPS GROUND, please refer to the map and link below.
    • Delivery Time Calculation and Example:
      Order is placed on Saturday. Monday will be the next business day. The order will be processed and handed to UPS on Monday and it will leave the AirSplat facility. This is the end of processing time. In transit time is detailed below:
      - Next Day Air shipping method - package will deliver Tuesday
      - 2 Day Air shipping method - package will deliver Wednesday
      - 3 Day Select shipping method - package will deliver Thursday
      - Ground shipping method – package will deliver in 1-5 business days depending on your zone (please reference map above)
                     - Yellow Zone – package will deliver Tuesday
                     - Mustard Zone – package will deliver Wednesday
                     - Green Zone – package will deliver Thursday
                     - Red Zone – package will deliver Friday
                     - Orange Zone – package will deliver following Monday.

    • A confirmation e-mail with a tracking will be sent once the package has been shipped. Current shipment status may be checked with UPS at (800) PICK-UPS or at www.ups.com. Tracking information is available with UPS 24 hours after package has left The AirSplat warehouse.

    • We accept Master Card, Visa, & PayPal through our 256 bit Secure Socket Layer (SSL).

    • We also accept money orders and personal checks. Payments by check or money order will require 7 days to process and clear. Unfortunately, orders using checks or money orders as payment will not be shipped until the payment clears with the bank, no exceptions. For orders with payment by check or money order, please proceed through the ordering process until a credit card is required. Please print out this page and mail it in along with your check or money order.  For mailing address, please email sales@airsplat.com.


    • Canada: AirSplat is happy to announce we ship to Canada by placing order on our website. You are welcome to use your Canadian Visa / Mastercard or Paypal to complete the purchase. International Money Order made in US Dollars is also accepted, please refer to international order page. All orders will be shipped USPS or UPS depending on which method will get your shipment to you most efficiently. Should you choose to use a form of payment other then your Canadian Visa / MasterCard or PayPal, please refer to our international order page. As an added service, we will TEST ALL GUNS before shipping to ensure that you are receiving a functional gun. This is a FREE SERVICE we offer to all Canadian orders to ensure satisfaction! Please only select items for purchase over 366 FPS. All items under this FPS could potentially be seized by Canadian Customs. For more information, visit our Airsoft Canada page.

    • UPS does not ship to PO Box addresses. Orders that have PO Box shipping addresses will be contacted by a Airsplat representative.  If AirSplat is unable to reach the customer, the order will be shipped USPS.

    • AirSplat does not ship C.O.D.

    • For your protection, AirSplat only ships to verified billing addresses. For orders shipping to an address other then the verified billing address, please reference paragraph below.

    • Orders with alternate ship to addresses are requested to follow the below procedure. Customers must call their credit card company and notify them of the alternate shipping address. This is becoming standard practice and credit card companies are happy to assist. Once complete, customers must then call AirSplat and place the order by phone only. We apologize for the cumbersome nature of this procedure. Unfortunately in this day and age of internet retailing, identity theft is a common occurrence. This procedure is meant to protect you and your identity and we appreciate working together to achieve this goal. AirSplat’s Fraud Prevention Department checks every order with an alternate shipping address. If the shipping address is not listed with your credit card provider, the order will be automatically ship to the billing address. Thank you!

    • Warehouse Pick Up Service is available at our warehouse in Irwindale 91706 (Near LA). To do this, we ask that you please call in advance to speak with a customer service representative to place your order over the phone. They may be reached at (626) 539-3900. Please be sure to state this order is for WAREHOUSE PICK UP! You may schedule a time for pick up with the representative anytime Monday - Friday 10AM to 4PM. Directions will be provided at the time a schedule is confirmed. A handling fee is still applicable. PLEASE DO NOT ARRIVE AT WAREHOUSE WITHOUT HAVING PLACED AN ORDER OR SCHEDULED A TIME, without this we may take longer than anticipated to help you. Please understand that due to the nature of some items or promotions, setting up a Will Call Order may not reserve the item for you. Thank you for your interest.

    • Purchasers must be 18 or over, or purchasing with parental consent.

  • We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense

Order Cancellation

  • If you wish to cancel an order you just placed, please email our order processing department at sales@airsplat.com. In the subject line of the email, please use the following text:
    CANCEL ORDER SO# ______ and include your order number.
    It is very important to follow this format to help ensure the proper cancellation of your order. Because AirSplat works very quickly to ship out all orders within a 24 hour turnaround time, we do not guarantee your order will be cancelled prior to it being processed and shipped.

Delayed Orders

  • Has your order been delayed? Learn the reasons why your order may be delayed here

Contact Us

  • General Information Department - (info@airsplat.com) For general questions regarding products and merchandise
  • Order Processing Department - (sales@airsplat.com) For questions regarding orders already placed: such as tracking information, billing information, etc.
  • Technical Support Department - (support@airsplat.com) For help with merchandise already delivered.
  • Feedback Department - (comments@airsplat.com) For comments or feedback regarding AirSplat

Privacy Policy

  • Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We use safe, secure technology and other privacy protection programs to keep your personal information secure on AirSplat.com. We are an established member of TRUSTe, the world's leading authority on internet privacy. Full privacy policy.

Terms and Conditions

 

AirSplat 8 Unbeatable Guarantees
Customer Testimonials
I enjoy your selections and very happy with my first purchase
Bizrate
Had almost everything I was looking for to update my arsenal!
Michael W. - Shopper Approved
My experience so far has been 110% very impressed!
Timothy H. - Shopper Approved
Awesome products and the best prices, will always order from AirSplat!
Ethan S. - Shopper Approved
Easy to find what I need. Even found a manual for a old airsoft pistol I have!
Scott R. - Shopper Approved
I have gone to them at least a dozen times both for personal purchases, gifts, or for planning events. Their prices are exceptional, and their selection is unmatched. I recommend to all my friends.
Daniel B.
Awesome company, shipped promptly and safely. Overall good service.
Chad H.
I have gone to them at least a dozen times both for personal purchases, gifts, or for planning events. Their prices are exceptional, and their selection is unmatched. I recommend to all my friends.
John H.
I recently joined AirSplat's Elite program and I am not disappointed. I bought an M4 that was on sale from the Guns of Grand Theft Auto and I got 30% off! Not only that, their customer service was extremely helpful!
Amanda L.
I had a great experience at airsplat, I would recommend this to all airsofters and paintballs. they have great customer service, great deals, also great monthly sales.
Steven L.
Gotta hand it to AirSplat Seattle, they have really helped out the airsoft community up here in a big way. Looking forward to helping out with events and flying your banner at battles!
Charlie P.
This message is for Airsplat customer service rep who helped me out with my RMA for my son. You were so helpful and I will definitely be coming back to you for business!
Rachel W.
AirSplat is awesome. Great service at their Los Angeles store. Way better than other retailers in the area as they greet you, talk to you and help you out right away. No customer numbers, no cold shoulders, no elitism. AirSplat you have my business.
Jerome L.
I was curious about AirSplat's Elite Membership, so I called their store to inquire. The rep was extremely helpful and set me up with an account. So far we have been coming back to AirSplat for our extra 10% off and free shipping deal. I really have not seen any other loyalty type programs with airsoft companies. This one trumps them all!
Petyr L.
AirSplat knows whats up. Airsoft guns for cheap and sales all the time. More airsoft = more players out there in the community! You have my support!
Derek L.
I drove out to AirSplat's LA store and was treated like royalty. I told them I drove from Nevada to see the store and they hooked me up with an AirSplat T-Shirt and Hat!
Michael W.
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