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Shipping and Billing Policy:
- All orders are GUARANTEED to ship within two (2) business
days. Orders after 1 PM PST are not considered for that working day.
- Shipping charges are quoted directly from UPS live plus a
$2.50 fee for handling. Shipping can be calculated online through our basket
simply by entering your state and zip code after selection of items.
-
UPS Ground Delivery Schedule (Business Days)
- Credit cards are not charged until package has been shipped.
- A confirmation e-mail with a tracking number is sent when package
has been shipped. Current shipment status can be checked with UPS at (800)
PICK-UPS or at www.ups.com.
- We accept Master Card and Visa through our Secure Socket Layer
(SSL) Web Server Certificate.
- We also accept money orders and personal checks (payments
by check or money order will require 7 days to clear). For orders with payment
by check or money order, please proceed through the ordering
process until a credit card is required; this should be the third (3rd)
page of the order forms. Please have this page printed out and e-mail us for
a mailing address. Or if you are paying through PayPal, please also follow
the instructions above and send payment to us at info@airsplat.com with the
order details included in the comment section of your payment.
- Warehouse Pick Up Service is available at our warehouse
in S. El Monte (Near LA). Please place your order online and then schedule
a pick up with us by email at sales@airsplat.com. Please be sure to include
your order number, as well as a date and time. Pick up's can be scheduled
Monday through Friday 9AM to 5PM. We will email you directions and instructions
for pick up. There will be a $2.50 handling fee.
- Orders exempt from shipment guarantees are orders with errors or
changes, wrong address, non-matching Credit Card billing/shipping
addresses, personal check payments, non-credit-card orders, holidays, promotional
sales orders, international orders, or any orders with complications. All
other orders are guaranteed.
- We will only ship to billing addresses! NO EXCEPTIONS! Orders
with non-matching billing addresses will not be processed.
- Orders requiring verification will be charged an additional $1.25 verification
fee.
- We do not ship C.O.D.'s.
- We track all IP addresses and report fraudulent activity.
Please keep in mind, credit card fraud is a Federal Offense
- We DO take International Orders. Please follow directions
listed in International Orders.
Return Policy - You must
fill out a RMA form before returning merchandise (Updated Sept. 2, 2003)
- Returns can be made within 3 days of delivery. You must
contact AirSplat.com via e-mail prior to returning products. NO EXCEPTIONS!
Products must be in UNUSED, WORKING condition. All returns
are subject to a 15% restocking charge. Shipping and handling
to/from AirSplat.com cannot be refunded. A copy of your invoice or packaging
slip must accompany all returns. All products come with a 30 day warranty
which covers ONLY manufacturer defects.
Privacy Policy -
- Your privacy is very important to us. We do not sell or rent your personal
information to third parties for their marketing purposes. We use safe, secure
technology and other privacy protection programs to keep your personal information
secure on AirSplat.com.
Warranty Information -
- All items, unless specifically stated, are sold with a 30 day warranty
only covering manufacturer defects. AirSplat.com will NOT be responsible
for any returns and exchanges which do not have a warranty. Shipping will
be the responsibility of the customer, we will provide the parts and labor.
Further instructions regarding warranty work will be provided after the RMA
form is completed and emailed to support@airsplat.com.
- Warranty does not cover misuse or abuse! If we receive an item that
has been misused or abused, we will return it. Warranty also
does not cover items without blaze orange tips. Items which do not have a
blaze orange tip will be discarded immediately! Do not fill out an
RMA form if your merchandise has been abused, misused, or missing a blaze-orange
tip.
- Before returning any item, you must email us with the RMA information
requested below and submit the form to our Customer Support Department (support@airsplat.com)
for a Return Merchandise Authorization (RMA) number. No returns, of any type,
will be accepted without a RMA number on the exterior of the box in plain
sight.
- You will receive your RMA number via e-mail when your RMA request is approved,
send the merchandise to our Technical Support Department along with a note
stating your name, address, problem with merchandise, and a check or money
order for $9.95 (return shipping). You must have your RMA number next to your
mailing address outside the package. If your RMA Number is not on the outside
of the box, your package will be refused.
- Your merchandise must be returned with return shipping prepaid
($9.95).
Warranty does not cover:
- Disassembly by unauthorized personnel
- Unreasonable use or mishandling, introduction of foreign matter to inner
or outer components.
- Failure to provide proper care, lubricants, or maintenance.
- Lack of compliance with instructions from the owners manual.
- Removal or cover up of over of orange tip
- Merchandise soaked in water, rusted, corroded, painted, or altered.
- Usage of low quality or low grade BB's or reuse of BB's.
- AirSplat.com reserves the right to determine what constitutes as unreasonable
or excessive wear and tear or use.
RMA Request Form - e-mail
this information to support@airsplat.com
- Order Number:
- Order Date:
- Name:
- E-mail address:
- Product number:
- Sequence of events leading to problem:
- Reason for repair:
- Pictures of problem with merchandise: (smaller than 800 x 600 please)
Contact Us:
- General Information Department - (info@airsplat.com)
For general questions regarding products and merchandise
- Order Processing Department - (sales@airsplat.com)
For questions regarding orders already placed: such as tracking information,
billing information, etc.
- Technical Support Department - (support@airsplat.com)
For help with merchandise already delivered
- Feedback Department - (feedback@airsplat.com)
For comments or feedback regarding AirSplat
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