FREQUENTLY ASKED QUESTIONS & HELP

 

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order. Please note that we will ship to the billing address ONLY of the default credit card being used

  
What is a default credit card?

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

  
Can I change the expiry date of a credit card in my list?

Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.

  
Can you use prepaid gift cards on your website?

Yes you can! Please first register your billing address with the number on the back of the gift card. Please call us at 626-539-3900 and we will be more than happy to place the order for you.

 
Can I have more than one billing address?

No. You cannot have more than one billing address. But you can change your billing address by editing it.

  
Can I have more than one shipping address?

Yes! We ask that all customers shipping to an address other than the billing address notify their credit card company of the alternate shipping address. This is becoming standard procedure and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the internet and would like to give them an alternate shipping address. Doing this will speed up the order proces. Please note that when our Fraud Prevention Department checks an order and the shipping address is not listed with your credit card provider, the order will be automatically shipped to the billing address. No exceptions. Order must be placed by phone or else we will not know you are shipping to alternate shipping address. ***Also Please note that all orders placed over the website will go to the Billing Address Only.

  

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Why does it charge me for shipping when your website says free shipping?

Please use coupon code of ILUVAS on your order of $119+. Your order will automatically be updated. Only handling fees will apply. Please note that only one coupon code can be used per order.

 
How can I add a shipping address to my address list?

Please give us a call at 626-539-3900 and we will be more than happy to add the address to your account. Currently, new addresses cannot be added online. Please make sure to add the address as an alternate shipping address to you bank account as well in order for us to ship there. Please note that all orders placed over the website will go to the Billing Address Only.

  
Can I delete an address from my address list?

No. You cannot delete any address but you could change it by editing it.

 
Why do I have to select a tax zone with my billing address?
The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.
  
How do I make changes to an address in my list?

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

  
How do I check the status of my order?

To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

 
How do I cancel an order?

Please give us a call right away or send an email to sales@airsplat.com. Please type in CANCEL ORDER # ______ is the subject. We will do our best to cancel this order for you. We do our best to ship orders as quickly as possible so be sure to let us know as soon as you can!

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What are these extra $1 charges on my credit card statement?

When a card is charged an authorization will first be placed to verify the validity of a debit/credit card. These charges will disapear on theirown usually between 3-5 business days.

 
What are the benefits of registration?

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

 
I already have an account with you. Do I need to register myself again on your web store?

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

 
Can I place an order without registering my account?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

   
How can I place an order without using my credit card?

There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

  

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What should I do if I forget my password?

If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

 
Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. We also offer huge discounts on almost all the listed items for both guest users and registered customers. Of course, to get a better discounted price you must be a registered customer.
 
Payment Options

We accept VISA, MasterCard, PayPal and Check. IF paying by check or PayPal, please call in to place your order and we will provide further details. If you need any further assistance, please contact our Customer Service Department.

 
Our Returns Policy

Our returns policy is specified in the Terms of Sale.

 
Tracking your order

Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

  

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How come it won't let me add the item to my cart?

This means this specific item is currently out of stock. Please call or email info@airsplat.com for further information regarding alternates or when the item should be back in. We apologize for any inconvenience.

 
How do I view a Friend's Wish List?

Enter the First name or Last Name or Event Name or eMail address or period of event date of your friend or family member in the search box to find their Wish List. You will see the search results of the Wish List search.

  
How do I access Wish List?

If access code is provided for the Wish List, then it leads to Invitee Validation Page, else it shows the items within the Wish List. Enter the email address and access code to see the items in the Wish List. After validating the email and access code, items in that Wish List are displayed.

  
How do I create a Wish List?

Click on the Wish List link. To create a Wish List you must be a registered user. If you already have an account, then login to the store. After Logging in, you can create a new Wish List by filling the required details and can make it your Current Wish List by selecting the option provided on the page. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List.

  
How to allow other users to access your Wish List?

While you create Wish List, you have the option to make your created Wish List accessible by other users or not. If you want your Wish List to be accessible by any user, select option "Allow any User to access Wish List" else leave it unchecked. If your Wish List is not accessible to all, you can set Access Code to make it accessible to your invitees. The invitees can use the access code set by you to access your Wish List.

  
How to allow invitees to ship to other Addresses?

When you create your Wish List, simply check the option "Allow invitees to ship to other addresses". This will allow the invitees to add a new shipping address while creating their orders and also ship the purchased items to that address.

  
How to hide purchase from Invitees?

To hide the quantity of items in your Wish List that has been already been purchased select the option "Hide purchase from invitees". The Invitee will only be able to view the items and its price in your Wish List, once the invitee accesses it through the access code provided by you.

  
What is Current Wish List?

Current Wish List is the default Wish List created by you. Any items that you wish to add to the Wish List will be added to this current Wish List by default. If you want to choose any other Wish List as your Current Wish List, click on the Wish List link in the right hand side menu to get a list of all your Wish Lists. Here check the appropriate radio button and click on "Make Current" button to make the selection your Current Wish List.

  
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AirSplat 8 Unbeatable Guarantees
Customer Testimonials
I enjoy your selections and very happy with my first purchase
Bizrate
Had almost everything I was looking for to update my arsenal!
Michael W. - Shopper Approved
My experience so far has been 110% very impressed!
Timothy H. - Shopper Approved
Awesome products and the best prices, will always order from AirSplat!
Ethan S. - Shopper Approved
Easy to find what I need. Even found a manual for a old airsoft pistol I have!
Scott R. - Shopper Approved
I have gone to them at least a dozen times both for personal purchases, gifts, or for planning events. Their prices are exceptional, and their selection is unmatched. I recommend to all my friends.
Daniel B.
Awesome company, shipped promptly and safely. Overall good service.
Chad H.
I have gone to them at least a dozen times both for personal purchases, gifts, or for planning events. Their prices are exceptional, and their selection is unmatched. I recommend to all my friends.
John H.
I recently joined AirSplat's Elite program and I am not disappointed. I bought an M4 that was on sale from the Guns of Grand Theft Auto and I got 30% off! Not only that, their customer service was extremely helpful!
Amanda L.
I had a great experience at airsplat, I would recommend this to all airsofters and paintballs. they have great customer service, great deals, also great monthly sales.
Steven L.
Gotta hand it to AirSplat Seattle, they have really helped out the airsoft community up here in a big way. Looking forward to helping out with events and flying your banner at battles!
Charlie P.
This message is for Airsplat customer service rep who helped me out with my RMA for my son. You were so helpful and I will definitely be coming back to you for business!
Rachel W.
AirSplat is awesome. Great service at their Los Angeles store. Way better than other retailers in the area as they greet you, talk to you and help you out right away. No customer numbers, no cold shoulders, no elitism. AirSplat you have my business.
Jerome L.
I was curious about AirSplat's Elite Membership, so I called their store to inquire. The rep was extremely helpful and set me up with an account. So far we have been coming back to AirSplat for our extra 10% off and free shipping deal. I really have not seen any other loyalty type programs with airsoft companies. This one trumps them all!
Petyr L.
AirSplat knows whats up. Airsoft guns for cheap and sales all the time. More airsoft = more players out there in the community! You have my support!
Derek L.
I drove out to AirSplat's LA store and was treated like royalty. I told them I drove from Nevada to see the store and they hooked me up with an AirSplat T-Shirt and Hat!
Michael W.
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