| CUSTOMER FEEDBACK |
| Daryl J from UT |
4/18/08 |
You guys are awesome! You answer all of my emails and the shipping is extremely fast. I ordered a rifle with standard shipping on tuesday and got it thursday. I love this company, I have turned to this company for almost all of my airsoft needs. I am on a professional team as a designated marksman (soon to be sniper) and I find most of what I need on AirSplat.
As close to perfect service as you get, Keep it up Airsplat. |
| Mattchew C. from TN |
4/4/08 |
| This is Matthew (member name: cplmatt) of Smyrna, TN. I want to thank you and your company for awesome service and timing |
| Dave D from SD |
3/28/08 |
First off let me say that your customer service is astounding! I reccomend you guys to anyone asking me where a good place to buy an airsoft gun.
I recently ordered the Well R-4 from you guys. The gun was a dream come true. I shot it, I loved it, I slept with it.
Thanks again for your outstanding work.
|
| Julie M. from OH |
3/21/08 |
| I've been ordering from airsplat.com since I discovered airsoft. I've tried a few other sites like airsoftgi and redwolf. I've had to wait up to 3 buisiness days from airsoftgi just to ship the stuff. I would just like to thank all you at airsplat for making ordering stuff from the other side of the country much easier. Your prices are the lowest i can find. I've never received a faulty product, and your processing is super fast, and of course you always have the new products and your customer service is wonderful. Your a&k m249s are about 100 dollars cheaper than anywhere else,
|
| Kirk R from TX |
2/15/08 |
I would like to pass on my sincerest thanks and would also like to apologize for the tone of the email as I was out of line in laying all of my anxiety and anger at your feet, my brother was on his last mission into Baghdad.
I take back everything that I said about the airsoft industry as you have shown that you are more than capable of addressing the customer's concerns with prompt, efficient service in a manner that leaves the customer wanting for nothing. I can assure you that I will continue to do business with you in the future.
Thank you so much again, both for making my week and making my brother's return home that much more enjoyable.
|
| Jeff P. from IA |
12/13/07 |
| First off, THANK YOU! My life would not be able to complete without you. I wish all other retailers were like you. It's rare to find an online company who ships so fast and prices are so cheap, let alone another airsoft store. Great job and keep it coming! |
| Michael R. from CA |
10/24/07 |
| I love AirSplat! They are the best. I've orderd a dozen times from them and never had a problem that couldn't be fixed. They are always professional, helpful, friendly, and always ready to help. This website has it together! |
| Brett S. from NH |
10/12/07 |
| I just received my shipment of Airsplat goodies. You have a great company, great products, and super prices. Thank you. |
| George B. from KY |
9/27/07 |
Great Prices, best anywhere! My son loves it and is a happy camper! : )
Good communication throughout the order process. Extremely fast shipping. Easy transaction. Would buy again. |
| Nick S. from UT |
8/13/07 |
| Best customer service in the industry! I play a lot and buy from many different companies, but you are my favorite! Your service is unbeatable and shipping is blink-of-the-eye fast. 10 for 10! |
| Jessica D. from TX |
7/10/07 |
| I spent a lot of time shopping around comparing and you have the best prices. To top it off, your phone representatives are polite, professional, and helpful. Ordering was easy and shipping was fast! Thank you. |
| Melissa E. from CO |
6/21/07 |
| Thank you AirSplat for the great service. My son is a happy camper and will enjoy the rest of the summer out of my hair becayse of yoru great service and products. THANK YOU! |
| Robert F. from CT |
5/30/07 |
I would like to thank you for your wonderful service. I have ordered all of my airsoft guns from you including a Classic Army AEG and most recently a WE Tech 1911. I originally had a problem with the gun and requested to send it back. Your support department quickly responded and I was able to send back the gun and quickly recieved the new gun. I thank you for your FIVE STAR service and look foward to doing more business with you in the future.
Your Very Satisfied Customer |
| Garret F. from GA |
5/17/07 |
| Airsplat has been the company I have been dealing with for the past two years. I have liked what I've got, even if there was an issue, they handled it just like that. Thank you
|
| Scott B. from CA |
5/5/07 |
| Just wanted to say my order arrived in perfect condition and on time! My AE MP5 chronoed in at 388fps and 402fps out of the box! It is truly the best deals out there for metal airsoft guns. And your customer service representateives are so nice and helpful. Can't wait to place another order with you guys! You rock! Keep up the awesome service. |
| Anthony Z. from IL |
4/25/07 |
I've place over 8 orders with you! Thank you for fixing my order my last order! I am so pleased with your customer service! I
can't thank you enough!! I will most definitly keep shopping with AirSplat
simply because of your problem solving abilities! Your custoemrs service and problem solving service was most impressive! Thank you! Thank you!
Thank you! Thank you! |
| Justin M. from NJ |
4/12/07 |
| Thank you AirSplat for the best service I could have hoped for. The package I ordered on Wednesday arrived on Monday! Everything is perfect. The shipping is fast and the prices were better than anywhere I looked. Thank you so much, you guys have been terrific. |
| Nela T. from FL |
4/4/07 |
| I am speechless and cannot thank you enough for the high caliber customer service. I have never dealt with an online retailer where problems were so easily resolved. I began my original e-mail quite harshly due to my poor previous experiences. I am very pleased the service and the speed to which my case was handled. I certainly order from your company again. |
| Matt R. from GA |
3/26/07 |
| I have not had a whole lot of luck with airsoft purchases over the web in the last few years. Most of what I have received is junk and then I receive terrible customer service when I need to communicate with the company or heaven forbid, return an item. That has not been the case with Airsplat. I am extremely pleased with the guns I have received and have had great service when I have had to contact you. Keep up the great work. It's refreshing to finally find an airsoft retailer that wants to keep my business. I will heartily recommend you to my friends. |
| Vy T. from CA |
3/3/07 |
| You guys have been the most pleasant and professional airsoft company I have dealt with. Hands down, the quickest to respond and ship orders. Thank you for everything. I had given up on a decent airsoft store until I came across you guys. You have my business for life. |
| Robert R. from WA |
2/15/07 |
| Our entire family thanks you for the great service and support you have offered us. It's one thing to offer the lowest prices, but another have the support and service behind it. Thank you for your help in resolving our probelsm, both our son's are as happy as can be. |
| Andy R. from TX |
1/25/07 |
| Airsoft Rocks! And AirSplat rocks! I've ordered 5 times from you, everything was perfect. Had minor hiccup in one, but was resolved by your talented and friendly customer service. Thanks again, YOU ROCK! |
| Eli T. from CA |
1/5/07 |
| I just wanted to let you know how pleased I am with your service. Your company is very professional and stands by your products. It is very much like a breath of fresh air to find such a company who cares about their customers. Once again, thank you for your courtesy, kindness, and professionality. |
| Nick L. from NV |
11/18/06 |
|
I recieved my package in perfect condition with nothing missing yesterday and I wanted to thank sales and the order processing department for getting my order out quickly, I also very much appreciate that you replied so quickly to my earlier message. Everything in my package is in perfect working order and I wanted to again thank you very much for being so professional while handling my order. This wont be the last time I'll being buying through airsplat.com, you guys have exellent service thank you again.
|
| Jerry R. from OR |
10/12/06 |
| I have made two purchases from Airsplat and
I have since then become much more involved in airsoft. You also had
excellent shipping and products as well as customer service. The guns and
supplies I bought arrived in perfect condition and worked very well (you did much better than two other sites I ordered from, shortyusa
and speedytoys) I wanted to say that I am very satisfied with everything.
|
| Mary W. from TX |
9/25/06 |
| I wanted to personally thank you know I was very impressed with your service and products. We have dealt with other companies and you are the best, hands down. Everyone along the way was very professional, updates were quick and on time, delivery was early, and prices were unbeatable. Thank you and keep up the good work. |
| Roger P. from CA |
9/10/06 |
| Thank you for the great service and products. I can understand why you are the largest airsoft store in the nation, you have the service and products to back up such a statement. Thank you and I look forward to buying from you again and again. |
| Chris G. from OH |
8/21/06 |
| I bought an AEG from you guys and it ended up breaking within its 30 day warranty. So I sent it back, thinking that I wouldn't see it for about a month and half. But to my surprise it came back two weeks later! I appreciate your fast service. Thanks AirSplat! |
| Melanie W. from LA |
8/1/06 |
| AirSplat is amazing!! The guns are awesome quality! Awesome prices!! And to top it off, the staff is sooo helpful! This website is great, the company is very professional and is now my number one spot for airsoft supplies!! Your customer service is fast, efficient, and courteous!!! Thank you!! Thank you!! |
| Fernando V. from CT |
7/7/06 |
| You people are straight unbelievable. You have guns cheaper than all other sites. Shorty used to be my site but now I'm gonna only buy from you. |
| Manuel R. from NY |
6/25/06 |
This is one fine product that is well worth it's price. I bought 5 airsoft guns from AirSplat and the Mini-Uzi is the best one. It looks and feels like the real thing. It is loud, powerful, and makes a sweet, metallic sound as it fires. I got about 70 shots (auto and semi-auto combined) from one CO2 cartridges.
I have told all my friends who are interested in buying quality Airsoft guns, as I'm sure they will be very happy with their purchases also.
|
| Ethan S. from PA |
6/10/06 |
| I would like to personally thank everyone at AirSplat for making my shopping experience the BEST thing ever I've worked with several online companies and AirSplat is by far the BEST I've ordered from before. There was no problems and I was completely impressed. I bothered customer service multiple times for questions and they answered them all courteously and quickly. I even made an additional order and it shipped out less than 24 hours. You guys are the BEST! I would like to thank each and every one of you. I already recommended every person on my airsoft team and school to you guys. Thank you for the awesome guns I'm going play with for a long time. Thanks for the great service. Keep up the good work guys! |
| Regina E. from WA |
5/22/06 |
I would just like to take the time to thank you for your excellent service. Thanks for taking the time to help out your customers. Often, companies do not respond to the customer's questions, but that is obviously not the case with AirSplat.
I recently had a question about an order, so I emailed you to find out what was going on. Soon after, I received a friendly and helpful email in response, that quickly cleared up all problems. Your customer service is fast and helpful.
As for your products, you offer an amazing inventory, that allows us as the buyer to find exactly what we need.
Your shipping is also fast and reliable.
I will definitely order from AirSplat again, and look forward to the day. Again, thank you. I would especially like to thank Randy, from the order processing department, for his fast, polite, and helpful response to my email. Until next time.
|
| Fares Z. from DC |
5/15/06 |
|
This is to express our appreciation for your excellent response and for standing by your product. We received a free replacement for the defective product, no questions asked. This was a classy response to our initial disappointment with the product. My son is delighted with the replacement and we are both very grateful. We will not hesitate to do more business with your company.
Chief Investment Officer
International Finance Group
|
| Jack L. from NY |
5/8/06 |
|
I have received my new air soft gun and am beyond satisfied with it. I would just like to thank you and say that i would not hesitate to buy from your company again.
|
| Christopher P. from MO |
5/1/06 |
| I have been buying airsoft guns from you for the last year. I like having to just go online on your website with all the guns on it and not have to drive 45 minutes to the mall. I have bought a total of four guns and a laser from you. I love your guns and play wars with my friend all the time. I tell all my friends about AirSplat and what great guns and excellent service you have. Thank you. |
| Ted & Dave B. from MN |
4/21/06 |
| Dear manager or owner of airsplat,
I want you to know what a pleasure it is to do business with you.
You always respond to questions, ship quick, fix problems and have great prices...
Thank you,
Ted & Andrew |
| Paul R. from OR |
4/10/06 |
| First off I would like to personally thank you for the personal tech support offering solutions to fix the magazines DIY. Thank you. When I read your instructions on lubing the seals, a little light bulb illuminated over my head. The valving of these gas guns is similar to the Co2 and high end Pre Charged Pneumatic air rifles I own, shoot, and have modified. As for any and all future air-soft needs, I will definitely be purchasing through Air Splat. It is this kind of customer service that will keep customers coming back time and again. |
| Ty L from BA |
3/19/06 |
| I just thought I would send an email and notify you about how
satisfied I am with your business. This was the first product I
ordered from your company and I am tremendously happy with it. I had
a bad experience ordering over ebay last week and so I decided to
order from you guys which was a great choice. Thank you for your
service and I will for sure be ordering other products from your
company in the future. |
| Rich C from MN |
3/1/06 |
| I must say you all are the best there is! I've ordered from you twice now and both times were the best there is, I love the products I have bought from you and will continue to buy more from you .I made the mistake of ordering from another company the day before i ordered from you and i still haven't received my package from them "another 2 weeks before they ship it" .I received my package from airsplat today. So hats off to all of you there at AirSplat keep up the good work and I'll keep doing business with you for all my future orders thanks again. |
| Matt P. from CO |
2/26/ 06 |
| AirSplat is one of the most reliable companies. I have bought guns from Shorty, Shogun, Atlanta, and you. You have the best selection and best prices, by far. I recently purchased the M87SOS. WOW!! What a powerful gun. It got here really fast. I ordered it on Sunday and it got here on thursday. Once again, thank you for all the great service and great prices. I continue to order from you for a long time. |
| Brandon F from ID |
2/21/06 |
| AirSplat staff, thank you for being so nice and understanding. Thank you for helping me with my purchase. From now on, I'm only shopping at AirSplat for my air soft guns. You guys have the best prices and customer service. |
| Michael W from AZ |
2/17/06 |
| I placed an order with AirSplat last month and experienced some difficulties with the merchandise, but that's not why I am writing. I know that working by mail/internet order can have it's disadvantages as orders get confused and such. But I want to let you guys know that I very much appreciate all you've done to make things right with me. Your phone reps and your support staff have been very helpful and understanding. All has been remedied and in the future I would not hesitate to give you my business again. Thanks for a good experience! |
| Tim W from MA |
2/13/06 |
| We received excellent service from AirSplat and highly recommend them for their integrity of service. They are fast in shipping, have great prices, and a strong retailer to trust your money with. |
| Evan E from OR |
2/8/06 |
| I cannot express how cool you guys are for sponsoring the event and putting the CA M24 up for raffle. Thanks again. I ordered my first AEG from you guys and our whole team, the Alpine Kommandos bought almost all of their equipment from you guys. you are awesome. I can always count on you guys getting me my gear before a game. On behalf of our team and the airsoft community of oregon/washington, thank you very much! |
| Ryan C from CA |
1/24/06 |
|
Well, I wanted to say, the day i wrote that e-mail, i heard the doorbell ring and there my order was. Ii have to say wow, i am VERY satisfied with my purchase, I'm sorry to have doubted you guys. I bought a co2 Sigma last time from you guys and experienced the same service and satisfaction. Please continue being a great company. |
| Kyle L. from NV |
1/17/06 |
|
I just wanted to thank you for the service you have given me and my team. I recently ordered a lot of products from you guys and got it within a couple days. I was impressed. Thank you for your service, as well as guns for the rest of our team.
|
| Kyle S . from AR |
1/04/06 |
| I want to tell you how great your products are. The BE HK XM8 Electric Assault Rifle I just bought is awesome. It is very sturdy and a great buy for $60. I received my order in excellent time and want to thank you. AirSplat is the best place to buy guns from because of your prices and service. |
| Peter S. from NY |
12/12/05 |
| I just started playing air soft and I buy everything air soft from you. I have found your products to be well working and fun to use. I would also like to tell you that every person I know gets air soft guns from you. My brother and I are planning on buying much more. I am writing this for my sixth grade English class at West Point Middle School. I chose AirSplat because you are my favorite company. |
| Isaiah H. rom Kansas |
12/06/05 |
Dear consumer relations specialist, I am writing to express my surprise and happiness of your products. I am in 8th grade and met some people who did airsoft. They quickly became my friends and they invited me to one of their airsoft wars. It was awesome!
A few months later, I purchased a V-Force Mask and a KA-13HK (M92FS) spring airsoft handgun. It is one the best spring guns I have ever seen and it keeps working in perfect condition. My friends also love my gun. I will also most certainly purchase more products from you. Thank you for the wonderful service and products. |
| Karen S from Arkansas |
11/21/05 |
| I am really impressed with your selection, staff, and salesmanship. I love the BE Steyr Military Airsoft Electric Rifle I got from your store. I can take out my friend who has a sniper rifle. I am going to continue shopping here. Thank you, you are the greatest! |
| Josh T from Missouri |
11/15/05 |
| AirSplat is the greatest shop out there. I got very good service and it was fast. All the guns are very well taken care of and packaged well. Communication is top notch. And to add to that, the things I got over $150 were free shipping! I highly recommend buying from this company. I'm a frequent buyer. Thanks airsplat! |
| Ken from Philippines |
10/29/05 |
| I really must thank you for having such a GREAT SELECTION of products, and AWESOME PRICES ! NO ONE will EVER be able to beat your awesome prices!
I'm VERY impressed by how fast you shipped the items that i ordered! You have my most sincere gratitude. I shall be ordering from you again! |
| Corporal Scott from Louisiana |
10/27/05 |
| I just need to make a quick comment on your air soft products. Besides the fact that they are incredible training weapons offering realism and safety versus real weapons, they have the habit of bringing on the giggles. When we shoot our fellow officers with this gun (following almost all the safety guidelines, of course), the morale is boosted immensely. The realism offered with these weapons also bring on the seriousness of the life we lead in law enforcement, which is sometimes no laughing matter. The BB's bounce off almost leaving no marks, but you still know you got shot. Keep up the good work with the products and we'll keep the training on-going. We will definitely order from y'all next time. |
| Tony from New Jersey |
10/21/05 |
| "WOW!"... that about sums it up. I have gone to almost every airsoft web site out there is.... even E-bay and still, I have yet to find a web site with rock bottom prices and high quality items under the same tab. Keep up the good work! |
| Michelle from CA |
10/12/05 |
| I find your web site to be the best the internet has to offer! you have made a life customer out of me! Thank you! |
| Brian from OR |
10/07/05 |
| You guys are awesome. I got my product fast, for a great price, and when I had questions they were answered quickly. Keep up the great work. I will buy from you guys again. Thanks a whole bunch! |
| Sam from CA |
9/26/05 |
| I bought a mini electric as my first gun. The trapper and pellets came in perfect condition. Bottom line..... I APROVE OF AIRSPLAT.COM |
| Kurt from PA |
9/14/05 |
| This company has THE BEST staff of customer service I have ever come across, I had questions you had quick answers, I had a problem you solved it for me. You definitely have kept me as a customer, and I'll make sure people around my area know about you! To everyone that works ay Air Splat, keep up the good work. I'll be buying more once I have the money for what I need, THANK YOU SO MUCH! |
| Russel P. from WI |
8/1/05 |
| I found your site to have the best
prices. The free shipping was an extra bonus.
Thank you, we got a great deal! Will be referring
you to friends and neighbors. |
| Roger W. from NV |
6/28/05 |
This letter was originally to tell you
that we received the gun etc. and it looks great. I was impressed at
how quickly it arrived. Thanks.
Thanks for giving people a good price for an Airsoft
gun and accessories. Your prices were one major reason
I first considered buying with you.
Thank you for offering free shipping. What a great
thing.
Thanks for being available on the phone and answering
my questions.
Did I say thank you? Thank you!
(Full Text) |
| Jack F. from TX |
5/21/05 |
| I must say Airsplat is a great
retailer. As many times as I have ordered from them, they have
been great! They sell great guns, I got my DPMS A-15 from them and I
haven't had any problems until my friend broke it. But that wasn't the
gun's fault, great retailer anyway, buy from them. |
| SGT. STEHSEL from US Army |
4/17/05 |
ONCE AGAIN, PROMPT, COURTIOUS,
OUTSTANDING SERVICE. I APRECIATE YOUR PROFESIONALISM. PEOPLE
ALWAYS TAKE TIME TO MAKE COMPLANTS BUT NEVER COMPLIMENTS. IT WAS
NICE DOING BUSINESS WITH YOU.
THANKS AGAIN.
|
| Travis W. from DE |
4/10/05 |
| I just wanted to say that first my order
came on time, my gun was the best, the prices
were unbelievable and you guys are fast, reliable, and
got your stuff together. I thank your whole staff
for wonderful support. Thanks again
and I look forward to do more business with you in the
future. You are true professionals. KEEP IT UP!!
|
| Nick S. from OH |
3/30/05 |
| I just wanted to thank you very much for
helping me out with the ordering of my airsoft gun. I
had recently ordered a spring pistol which was a KWC M-1911 A1 spring
airsoft gun. This gun shoots like a dream. It is a lighter
gun, that makes it easier to aim with and to hold for long periods of
time. Anyway, it is a very powerful gun. With cardboard targets, it usually
shoots right through them. I will be able to have a camouflage suit and
will blend in with the plants and trees. I hope to do business with you
again soon, seeing how I will need a full size rifle. I will need one,
because it is very hard to fight in an airsoft battle without a rifle
and only a sidearm. Thank you very much and God bless you all. |
| Anthony D. from GA |
3/4/05 |
| I have been receiving products from
airsplat for the last year, and I must say I am VERY
pleased. Your website has a very nice selection of a nice variety
of items. Your customer service is also great compared
to places like shortyusa. I was going to order from uncompany, but decided
to order from airsplat because they had pretty much everything
I needed. I have to complement airsplat. They have extremely
good prices, and it is nice knowing there is a company out there
that offers low prices. I just ordered a KWA Glock 19.
About 105 dollars at airsplat, it was nearly 120 DOLLARS at airsoftatlanta.
But thank you again for the great service. Thanks again! |
| Corey W. from CA |
2/24/05 |
My name is Corey and I am 14 years old.
I play airsoft with my friends and it is very fun, I play on the weekend
and weekdays. A few weeks ago I purchases a P-90 AEG and a bag of 8,000
BB's. Nothing was wrong with it at all, in fact I love them.
I have never owned an AEG before but when I bought the P-90 all of my
friends were jealous because all they had were cruddy spring airsoft
rifles and pistols. When I first opened the box and saw my gun, I feel
instantly in love with it; it was like a god to me. It was the first
thing I brought off of your website, I am sure I will go back
and buy more later on.
I am glad everything I bought from your site was cheap;
in fact it's the cheapest site or airsoft dealer I
have ever seen. It's great how you can buy 8K BB's for just $15. I used
to shop at Big-5 and the BB's there were getting too expensive. You
guys beat them all! |
| Dustin S. from NE |
2/10/05 |
| I just wanted to say this is some of the
best service I have ever known of. I got mixed reviews
about you. But, I think you have shown to prove them wrong. They must
have been something wrong with them. I got an order from you for Christmas,
that a family member ordered, and they were very happy
that it arrived on time, and everything was there. I
am working with my team to promote more airsoft to new people, and your
store has/is a big help! THANKS A LOT! Keep up the good
work! |
| Dave C. from AZ |
2/04/05 |
| I just wanted to express how happy
I am with your technical support department. I recently had a
problem with a malfunction in one of the airsoft guns that I purchased
and your technical support representative, Mark, was extremely
helpful, polite, well-informed, supportive, and responsive. I
have rarely dealt with a technical service group and had such
a positive experience. I can tell you now that all my
future airsoft purchases are going to go to you guys. Keep up
the good work. You guys are awesome!!! |
| Omar F.from WA |
1/28/05 |
| Let me just say that I have been to many
MANY airsoft sites out there and I have to say that yours is the
only one I can count on to have what I want. No one has
prices like you and the selection. It seems to me like you take
your business very seriously, which is awesome and sometimes
hard to find now adays. When I ordered my super 9 it came very quickly
there were no hassles what so ever!!! You guys are fast, reliable,
and got your stuff together!!! KEEP IT UP!! |
| Brian D. from CA |
1/24/05 |
| I thank your whole staff for wonderful
support on my purchase. Everything I ordered was shipped
and arrived quickly. Everything was in mint contrition. A special
thanks goes to Mark from technical support for all his help.
I am very pleased with my order and I have already refereed
you guys (and girls) to my friends, two of whom, should be placing orders
very soon. In the future I will be making purchases (as soon as I get
my next paycheck!). A very reliable store/site. Thanks
again. |
| Jason M. from FL |
1/21/05 |
| I purchased an HFC L85A1 last Friday and
I just got it today and I am very pleased! You have fast
shipping and the rifle was top notch! Thanks
guys, I am going to recommend you to all my friends!
|
| Merrill R. from TX |
1/18/05 |
| I've been ordering from a competitive retailer
in Hong Kong for the past 4 years thinking that they offered the best
global prices for airsoft hobby items. I am happy to say that you folks
have restored my faith in sensibly priced airsoft equipment
from my own side of the ocean. I have already and will continue
to direct my teammates to your site for all their airsoft needs!
|
| Lucy S. from KY |
1/15/05 |
| Once again another great order.
I will continue to order from you as this great
service continues. Thanks so much! |
| Robert R. from TX |
1/10/05 |
| Thank you for your service and
support. I am very pleased with your company.
A truly satisfied customer. |
| Barb T. from ND |
12/30/04 |
| Wow! This company is really great,
I'm glad I could contact you and get ahold of you to solve my problems.
I've done business with companies before that don't even know what they
are doing sometimes, and very unorganized. Thank you so much for
your wonderful customer support. Once again thanks for the great
customer service! I like doing business with companies like this. |
| Ronald W. from GA |
12/22/04 |
| I just wanted to say that I just received
my order from you guys on December 20th and I am very happy with
what I received. The rifles are very cool and I am pleased
with your service. Thanks again and I look forward to do more
business with you in the future. You are true professionals. |
| Wilson H. from WY |
12/10/04 |
| I have been playing airsoft for about four
years now. I've bought many different guns from many different companies/websites
and AirSplat is by far the best. The customer
service is fast and dependable and my packages don't take weeks
to arrive. I suggested this site to a few of my friends who now buy their
gear from AirSplat. Thanks AirSplat for your wonderful service
and support. |
| Ryan B. from IA |
11/21/04 |
| Thank you very much I recently bought 2
mini airsoft guns from you and they are wonderful. The
shipping was great also I'm planning on buying
2 more soon. Thank you for your wonderful
services. |
| Mark H. from AR |
11/08/04 |
Your service is great
and I love that you get to the problem as soon as possible
unlike Shorty. Ya'll are the lowest price & best service web
site ever.
Oh and I want to compliment Lindsey on her great work & getting back
to me on my order in less then an hour please respond to this email b/c
shortys let me down last time. |
| Kreuger J. from OR |
10/28/04 |
| I like your web site it
is easy to use and fun for the boys. I order one for my 13 year old boy
and he loves it. |
| Jeff F. from CA |
10/18/04 |
| Holy cow! 24 hours
from my placing my order and I'm in my backyard plinking cans,
when you ask for express shipping at AirSplat, you get EXPRESS
SHIPPING. I even called and added stuff to my order with no delay.
Reasonable pricing, GREAT customer service. All i can
say is "Holy Cow!" |
| Justin D. from ME |
10/05/04 |
| I just bought a tactical vest and a V-Force
helmet from you on Sunday and received it today, Friday. I have waited
all week for this. My mom could hardly believe how happy I was to receive
this product from you. I referred all of my Airsoft'ing friends to you,
and I will never stop buying from you guys. You processed
my order overnight and it shipped the next day.
I look forward to buying my first rifle from you. Thank you so much for
your excellent service. |
| Andrew L. from MT |
9/27/04 |
| I have been keeping up with your website
for a while now and I am impressed by your prices and
what I hear of your reliability. Thank you for the great service
you offered me as well. |
| Glen S. from CA |
9/20/04 |
| Hey you guys are great I have ordered
from you about 5 times and all times its been good. I'm going
to tell my team about you. |
| Pat C. from AZ |
9/12/04 |
| I just wanted to thank you for providing
a great airsoft service! I use your site more than any other
one! Thanks! |
| Powell V. from NC |
9/05/04 |
| I would just like to thank you
and the people at Airsplat for the great service that
you have given me. I will strongly recommend you to my
fellow airsoft players in the Fresno/Madera area. Looking forward to doing
business with you in the near future. |
| Matt K. from NE |
8/17/04 |
| I am very satisfied with
the quality of Super 9 airsoft rifle. It is a very nice weapon and I have
recommended it to a few of my friends. The accuracy of
the gun is quite amazing. Thank you. Also the gun is
one of the best I have used it quite a while. |
| Jay R. from FL |
8/13/04 |
| I commend all of you at AirSplat for providing
such a great service to the airsoft community. Our entire
team orders from AirSplat. The best thing is even when we have
problems your Technical Support Department is there to help,
whether it be a small question or have our gun exchanged. |
| Matt M. from CA |
7/01/04 |
You employee, Lindsey, in the Order Processing
Department, has gone above and beyond what I would consider
the norm. I sent your order department an email enquiring where my order
was. Lindsey got back to me within a 1/2 hour telling me where my order
was, and when it would be shipped out. I had enquired the same at Shorty,
and they never got back to me.
So, I say Lindsey did an exemplary job and helped me out a lot. Due to
her, I look forward to using Airsplat for all my airsoft needs, over Shortyusa |
| Pat K. from MI |
6/24/04 |
| GREAT PRODUCT!!! Got here
quick... Just like your policy said. I'm telling all my buds to order
from you. |
| Kyle G. from DE |
6/24/04 |
| Thank you. I would like to compliment you
on your service. It has been the best internet buying experience yet.
You kept in contact and made it very easy. And I received my package ahead
of schedule! Thank you so much. I will recommend you to my friends. |
| Roberta P. from WA |
6/18/04 |
| Quick and excellent service, great
pricing, and a wide variety of well made products. What more
can one say? Thank you AirSplat for making this fun pastime affordable
and so easy to acquire for our boys. We have done a great deal of research
shopping for Air Soft products and you are the best. |
| Brandon C. from CA |
4/14/04 |
| Thank you very much for your great
service. I really have enjoyed doing business with your company.
Not only are your products very reliable, but your prices are very good
as well. Also, your customer service is top notch. Thanks again! |
| Daniel B. from AL |
4/13/04 |
| I am a customer that is very pleased
with your service and I just wanted to say that I ordered a gun
from airsoft1.com and I had UPS ground and it took two and a half weeks
to get here and they charged us when they said we hadn't even placed an
order. I'm never ordering from them again. But when I found out about
your website I ordered a gun the day before yesterday and it is right
on time with shipping and it processed in a matter of 5 hours.
So I just wanted to say thank you for being on top of everything
and just being prompt with your service. Thank you very much for all you
have done. |
| Kyle G. from CA |
3/25/04 |
I ordered a mini electric gun and a spring
pistol along with the accessory package.
I opted for three day shipping on a Sunday. A box arrives on Wednesday
with not a single missing piece.
Everything was in top shape; any new person to this hobby can easily figure
out how to use the products with the simple instructions.
All in all, I’d say that AirSplat.com has the best service
and the best deals on top quality products!!!!
THANK U AIRSPLAT!!!!! |
| Marcus J. from PA |
2/27/04 |
| Yo, I just recently purchased some of your
products . Let me tell you it was great, I'm teaching my 2 sons, ages
9 & 7, how to shoot and mostly gun safety. They love it almost as
much as I do. Even my daughter wants to learn how to shoot and she is
only 6. I think your company and myself are gonna do a lot of business,
thank you for an awesome experience |
| Mary C. from TN |
2/9/04 |
AirSplat.com was very awesome, I was very
satisfied with my purchase. I will tell all my airsoft buddies about the
site and I am sure you will have some new customers. Irate the site a
9.5 out of 10. I just wanted to thank the helpful staff at AirSplat.com
and when ever Ii need anything for my airsoft guns, i will be sure to
buy it from you. |
| Aaron K. from NM |
2/1/04 |
| Airsplat.com and their staff has
been the best bunch of people I've ever done business with. They were
punctual, honest, and very well priced. Thank you Airsplat.com,
from all of us at Tactical Airsoft Games and Field. |
| Clifford B. from AZ |
1/16/04 |
Just a short note to thank Christina and
Kent for helping me with a series of problems that arose after my purchase
of an airsplat gun for my son. My son's MP5SD5 stopped working on the
day he received it. With much consternation I contacted your company,
spoke with Christina and addressed the problem. I was very upset. Christina's
calm, sympathetic and concerned
attitude calmed me down and assured me that your company would
stand by its product. She spent a great deal of time with me
tracking down the solution to the problem. The solution involved connecting
me with Kent, who also spent much time with me in order to understand
the problems. He took charge and instructed me on how to return the problem
gun, assuring me that he would personally see to it that the problems
were solved. My purpose in writing is to commend the two individuals,
Kent and Christina. They saved and reinforced my relationship with your
company. I commend you for having the insight to hire and employ
such individuals. |
| Daniel T. from HI |
1/10/04 |
| Thank you very much! I
am happy to see a company that actually does something about their feedback.
I would like to say thank you very much because this is very generous.
I have already told many people about your website and will continue to
support your website by telling more people about it, and buying from
you as well. In fact in the past hour i have just convinced my friend
to buy from your website (he is planning to buy from you as soon as he
gets the money). I will continue to buy from airsplat because it provides,
at a much lower price, the same equipment that other websites
and retail stores sell. Thank you again. |
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FEEDBACK FROM 2001 - 2003 |
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